Privacy Policy

Last updated:

September 2026

This Privacy Policy explains how Project Simechan development team (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit https://slimechan.com/, create an account, purchase or download our products, contact us, or otherwise use our services.

We aim to collect only the information reasonably necessary to operate the website, process purchases, provide our products, maintain security, and comply with our legal obligations.

1. Who is responsible for your data?

The data controller responsible for your personal data is:

Project Simechan development team
Email: [email protected]

For privacy-related questions or requests, please contact us using the email address above.

2. Information we collect

Depending on how you use the website, we may collect:

Information you provide to us

This may include:

name;
email address;
billing information;
account/login information;
purchase and order information;
information you provide when contacting customer support;
information you voluntarily provide through forms or other communications.

We do not need or intentionally collect sensitive personal information unless it is necessary for a specific legal or operational reason.

Payment information

Payments may be processed by third-party payment providers.

We generally do not receive or store your full payment card number, security code, or equivalent sensitive payment credentials. Payment providers process payment information according to their own privacy policies and security requirements.

We may receive information such as your name, email address, transaction identifier, payment status, purchase amount, currency, and other information necessary to confirm and administer a transaction.

Technical information

When you access the website, certain technical information may be processed automatically, such as:

IP address;
browser and device information;
operating system;
requested pages or resources;
timestamps;
referring URL;
security and error information.

Some of this information may be contained in server, security, or diagnostic logs.

3. How we use personal data

We may use personal data for the following purposes:

to provide and operate the website;
to create and manage user accounts;
to process and administer purchases;
to provide purchased products and downloads;
to provide customer support;
to communicate with you about purchases, accounts, service issues, or important changes;
to prevent fraud, abuse, unauthorized access, and other misuse;
to maintain website and infrastructure security;
to troubleshoot technical problems;
to maintain business and accounting records;
to comply with applicable legal, tax, accounting, and regulatory obligations;
to establish, exercise, or defend legal claims;
to improve the reliability and functionality of our services.

We do not sell your personal information.

4. Legal bases for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Contract: where processing is necessary to provide a product or service you purchased, manage your account, or otherwise perform our agreement with you.
Legal obligation: where we are required to retain or process information under applicable law, including accounting and tax requirements.
Legitimate interests: where processing is reasonably necessary for purposes such as security, fraud prevention, abuse prevention, service administration, customer support, and establishing or defending legal claims.
Consent: where we specifically ask for your consent, such as for certain optional communications or cookies where consent is legally required.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

5. Cookies and similar technologies

Our website may use cookies or similar technologies.

Some cookies are necessary for the operation, security, authentication, shopping cart, checkout, or other essential functions of the website.

We may also use optional analytics, preference, or other technologies where permitted by applicable law. Where consent is required, these technologies will only be used after the appropriate consent has been provided.

You can manage cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

6. Third-party service providers

We may use trusted third-party providers to operate parts of our business, including providers for:

payment processing;
website hosting;
content delivery and file storage;
email delivery;
customer support;
security and fraud prevention;
analytics;
accounting and business administration.

These providers may process personal data on our behalf where necessary to provide their services.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to us, except where they act as independent controllers under their own legal obligations.

7. International transfers

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we will use an appropriate legal mechanism where required by applicable data-protection law, such as an adequacy decision or appropriate contractual safeguards.

8. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy.

Different information may be retained for different periods.

For example:

account and purchase information may be retained while your account or purchase relationship remains relevant;
transaction and accounting records may need to be retained for longer periods because of legal and tax obligations;
customer-support correspondence may be retained for as long as reasonably necessary to resolve the matter and protect our legitimate interests;
security and technical logs are generally retained only for as long as reasonably necessary for security, troubleshooting, and operational purposes.

When information is no longer required, we may delete it, anonymize it, or securely archive it where continued retention is legally required.

9. Data security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by our services.

10. Your data protection rights

Subject to applicable law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request portability of certain personal data;
withdraw consent where processing is based on consent.

These rights are subject to applicable legal exceptions. For example, we may need to retain certain transaction, accounting, fraud-prevention, or legal information even if you request deletion.

To exercise a right, contact us at:

[email protected]

We may need to verify your identity before fulfilling a request, particularly where the request involves account information or sensitive account actions.

11. Fraud, abuse, and legal claims

We may retain and process information where reasonably necessary to:

investigate suspected fraud;
prevent abuse of refunds, accounts, downloads, promotions, or payment systems;
investigate unauthorized access or redistribution;
enforce our Terms and Conditions;
establish, exercise, or defend legal claims;
comply with requests from competent authorities.

This may include retaining relevant transaction, account, communication, technical, or security records for an appropriate period.

12. Children’s privacy

Our services are intended for adults and are not directed toward children.

You must be legally permitted to access and purchase our products in your jurisdiction.

We do not knowingly collect personal information from children for the purpose of allowing them to purchase or use our adult-oriented products.

If you believe a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The current version will always be published on this page, together with the date of the latest update.

14. Complaints

If you believe that we have not handled your personal data appropriately, please contact us first so that we have an opportunity to address the issue.

You also have the right to lodge a complaint with the data protection authority competent for your situation.

Contact: [email protected]
Business: Project Slimechan development team