Last updated:
September 2026
This Refund & Returns Policy applies to purchases made through https://slimechan.com/ and explains when refunds may be available for our digital products.
Because our products are digital content, there are generally no physical items to return.
Nothing in this Policy limits any mandatory consumer rights or legal remedies that cannot lawfully be excluded or restricted.
1. Digital products
Our products are delivered digitally.
Once a purchase has been completed, the purchased product may be made available for download, installation, or access through the applicable delivery system.
Because digital products cannot be physically returned, a return of the product is generally not possible.
2. Statutory consumer rights
Nothing in this Policy affects mandatory rights you may have under applicable consumer-protection law.
Where digital content does not conform to the contract, is materially defective, or otherwise fails to meet mandatory legal requirements, you may be entitled to remedies such as correction, replacement, a price reduction, or termination of the contract and a refund, depending on the circumstances and applicable law.
We will handle such requests in accordance with the applicable legal requirements.
3. Right of withdrawal for digital content
Where applicable law gives you a statutory right of withdrawal for an online purchase, that right may normally be exercised within the applicable withdrawal period.
For digital content supplied immediately after purchase, however, the statutory right of withdrawal may be lost once supply begins where:
- you expressly requested or consented to the immediate supply of the digital content before the withdrawal period expires; and
- you acknowledged that you would lose your right of withdrawal as a result.
Our checkout process may therefore ask you to provide a separate acknowledgement before immediate access to the digital content is provided.
If you do not provide the required acknowledgement, immediate digital delivery may not be available.
4. Voluntary refunds
In addition to mandatory legal rights, we may provide refunds at our discretion in appropriate circumstances.
For example, we may consider a refund where:
- the purchase was made accidentally and the product has not been meaningfully accessed or used;
- a significant technical problem prevents the product from functioning as reasonably expected and we cannot resolve the problem within a reasonable time;
- there was a duplicate purchase;
- the transaction was clearly unauthorized or fraudulent;
- another exceptional circumstance reasonably justifies a refund.
A voluntary refund is not guaranteed and is considered on a case-by-case basis.
5. How refund requests are assessed
We do not currently use in-game playtime tracking as the sole basis for refund decisions.
When assessing a refund request, we may consider information reasonably available to us, including:
- purchase date and transaction information;
- whether the product has been delivered or made available;
- download or access information available through our systems or distribution platforms;
- account information;
- technical information relevant to the reported problem;
- previous refund requests;
- customer-support correspondence;
- the circumstances described in the refund request.
We will not require information that we do not actually collect.
The absence of playtime data does not automatically prevent us from investigating a refund request.
6. Refund abuse and fraudulent claims
We reserve the right to refuse discretionary refunds where there is reasonable evidence of abuse or fraud, including patterns such as:
- repeated purchases followed by refund requests;
- obtaining a refund after obtaining or retaining access to the product;
- deliberately misrepresenting the circumstances of a purchase;
- using multiple accounts or payment methods to circumvent refund restrictions;
- attempting to obtain the product without paying for it;
- exploiting technical or promotional errors for an improper benefit.
This section does not limit any mandatory consumer rights.
Where appropriate, we may suspend or restrict accounts involved in fraudulent or abusive activity, subject to applicable law.
7. Chargebacks and payment disputes
If you believe a transaction was unauthorized or there is a genuine problem with a purchase, please contact us first where reasonably possible so that we can investigate and resolve the issue.
Unauthorized chargebacks, fraudulent payment disputes, or knowingly false claims may be investigated using available transaction and account records.
Nothing in this section prevents you from exercising rights provided by applicable law or your payment provider.
8. Duplicate purchases
If you accidentally purchase the same product more than once, please contact us with the relevant order information.
Where the duplicate transaction can be verified, we may refund the duplicate purchase.
9. Technical problems
If the product does not work as reasonably expected, please contact us before requesting a refund where possible.
Please include:
- your order or transaction identifier;
- the platform on which you purchased the product;
- your operating system and relevant hardware information;
- a description of the problem;
- any error message or other information that may help us reproduce the issue.
Where reasonably possible, we will attempt to resolve genuine technical problems before processing a discretionary refund.
This does not limit any statutory remedies that apply where the product does not conform to the applicable legal requirements.
10. Refund method and timing
Approved refunds will normally be made using the original payment method where technically and legally possible.
Where applicable law requires a refund within a specific period, we will comply with that requirement.
For discretionary refunds, processing times may depend on the payment provider.
11. Products purchased through third-party platforms
If you purchased a product through a third-party platform, such as a digital distribution platform, that platform’s purchase, refund, and payment procedures may apply.
Where the platform is responsible for processing the transaction and refund, you may need to submit the refund request directly to that platform.
Nothing in this section removes any mandatory rights you have against us under applicable law.
12. How to request a refund
Please contact:
Include:
- your name;
- order or transaction ID;
- date of purchase;
- product purchased;
- reason for the refund request;
- any relevant technical information.
Please do not send payment card numbers, passwords, or other unnecessary sensitive information.
13. Changes to this Policy
We may update this Refund & Returns Policy from time to time.
The version published on this page, together with its stated update date, is the current version.
Refund contact: [email protected]
Business: Project Slimechan development team